Don’t miss out on this year’s Vehicle Service & Warranty Lifecycle Summit Series, October 22 – 24, 2024, at the Westin Southfield in Detroit, MI. No other summit unites the Warranty & Aftercare Services Value Chain and brings together leading OEMs, Component Manufacturers & Aftermarket Suppliers, and their Network of Retailers, Dealers and Aftercare Services and Technology Providers.

MAPconnected’s summit is a hub of collaboration and a knowledge exchange platform to optimize costs, enhance customer satisfaction and ensure continuous improvement. We are pleased to report that AIAG's VP of Quality Products & Services, Harald Wilhelm, will be there to discuss the essential APQP 3rd Edition and Control Plan 1st Edition manuals.

Join AIAG there and connect with over 200 peers, gaining priceless insights and practical strategies to fortify your warranty lifecycle roadmap.

Register before October 11^th and enjoy a $300 discount! Register Now Using Code AIAG300

Key Themes

• AI & PREDICTIVE ANALYTICS: Proven strategies to unlock insights, increase efficiency & empower automation
• ROOT CAUSE ANALYSIS: Using warranty data for improved administration and Quality and Supplier Management
• TELEMATICS: Best practices on advanced uses of telematics data across the full claim lifecycle
• WARRANTY EDITS: What works and what doesn’t?
• LEGAL & REGULATORY: The LEGAL & REGULATORY world continues to evolve. What’s the latest and next?
• TECHNICIAN: TOOLS AND DIAGNOSTICS: Training, hiring and retention
• OVER-THE-AIR-UPDATES: Staying connected with the customer and input from NHTSA related to field service actions
• WARRANTY IMPROVEMENT INITIATIVES: Informative case studies on successful Training & Communications | Data Collection | Dealer Reporting | Suspect Claim Detection & Automation and more...

Download the brochure to find the latest agenda and speaker line-up

Testimonial: Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend. Lead Product Engineer – MAGNA

Key Speakers Who Will Be There:

• Harald Wilhelm, VP Quality Products & Services – AIAG
• Scott Trantham, Global Supplier Quality Manager - GENERAL MOTORS
• Umur Selek, Quality Engineering Manager – SUBARU OF AMERICA
• Jose Clemente, Manager GPSC Warranty Performance – GENERAL MOTORS
• James Kiriazes, Director Customer Quality Engineering - BRIDGESTONE AMERICAS
• Eric Gillanders, North America Recall Manager - FORD MOTOR COMPANY
• Lisa Campbell, National Warranty Manager - GENERAL MOTORS
• Daniel Pullo, Global Customer Care Performance & Strategy Director - STELLANTIS
• Bryan Tracy, - Manager, Supplier Warranty & Product Review Center - NAVISTAR
• Troy Kelsey, Sr. Manager, Warranty Financial Operations - NISSAN GROUP OF NORTH AMERICA
• Xin Liang, Warranty Manager – KUBOTA

Testimonial: First time to conference and found all aspects very insightful and relevant to my work. Great place to connect and network with various people involved with warranty. SENSATA TECHNOLOGIES – Quality Director & 4pp Team

Featured Session Descriptions:

APQP 3rd Edition and the standalone Control Plan 1st Edition – Are You Ready?
Scott Trantham, Global Supplier Quality Manager - GENERAL MOTORS
Harald Wilhelm, VP Quality Products & Services – AIAG

Exploring the updates, benefits, and implementation strategies of these essential documents that have been designed to streamline and commonize processes for future supplier success!

The Case For Automated Root Cause Analysis
Brian Martensen, Product Manager Plex – Rockwell Automation

Smart manufacturing enables the comprehensive capture of data related to our products and processes. But how are we utilizing this data? Brian delves into the process of pinpointing the factors that have led to failures or nonconformances using advanced statistical methods and machine learning.

“Lies, Damned Lies, And Statistics”: Things To Consider When Designing A Program To Interpret Field Signals… Especially From The Perspective Of A Supplier Vs OEM
James Kiriazes, Director Customer Quality Engineering – BRIDGESTONE AMERICAS

Warranty return data often constitutes the bulk of a company’s product performance analysis. Understanding how field data might be influenced by market conditions and the return process is crucial. Biased, poor-quality, or flawed input data can lead to similarly flawed outputs. James will explore key considerations in analyzing field data

Download the brochure to find the latest speaker line-up

Testimonial: ”Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events.” Cummins - Supplier Warranty Recovery Manager & 2pp Team

Join AIAG there at what has officially become the must-attend gathering for motor vehicle executives responsible for the design and execution of warranty, recall, aftersales, technical services, customer care and aftercare support services.

Register before October 11^th and enjoy a $300 discount! Register Now Using Code AIAG300

About MAPconnected Member Network:
MAPconnected is a Hub of Collaboration and Knowledge Exchange for the Warranty, Aftersales & Aftercare Value Chain which enables the exchange of unrivaled best-in-class industry perspectives that utilize the latest technology and data innovations. Our members are responsible for the design and execution of Warranty, Recall, Aftersales, Technical Services, and Customer Care management and support services and represent leading automotive, powersport, bus, truck, construction and agricultural equipment OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers. 

MAPconnected network members benefit from direct peer-to-peer trusted conversations through near monthly coordinated benchmarking events, surveys, webinars and a messaging forum. The annual Summit, Vehicle Service & Warranty Lifecycle is open up to the public.

For more information about Summit Registration and MAPconnected, please visit www.mapconnected.com

Pam Walter, Founder
MAPconnected
+1 609 216 6998

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