Introduction to Automotive Warranty Training
This is an introductory course designed to give the attendee a basic understanding of warranty, warranty-related terminology, and how warranty applies to the automotive industry and the supply chain.
Attendees will gain insight on how to understand the customer's warranty data output metrics (claims and cost), the basic warranty data tracking methods, warranty claim rate reduction, simple database analysis including what to do with the data, and some of the basic activities that an organization should perform to understand warranty performance. The one-day workshop will cover:
- Warranty Concepts and Definitions
- The Warranty Claim Process
- Customer Interaction
- Basic Data Analysis
- Warranty Reduction Tools
- Summary
This course is recommended for individuals who are new to warranty management, or anyone wishing to gain a better understanding of warranty management and how the systems interact between supplier, customers, and dealers.
Date: December 5, 2016
Time: 8:00 a.m. - 5:00 p.m.
Location: AIAG Headquarters | Southfield, Michigan
Cost: AIAG Member Price: $325 | Non-Member Price: $425
CQI-14 Automotive Warranty Assessment Training
The CQI-14 Automotive Warranty Assessment Training provides a best-practice approach for managing warranty processes with the consumer in mind. The goal of the training is to develop skilled practitioners who are well versed in the assessment tool provided in the CQI-14 manual and are able to provide an organization with a warranty process that utilizes best practices.
This course includes a hands-on example of completing the warranty assessment, as well as how to benefit from the results. Attendees are asked to bring a laptop to class to complete an assessment. The one-day workshop will:
- Train you to use the assessment tool
- Provide a warranty process that delivers best practices
- Provide suggestions for optional reporting
- Prepare you to be a valuable aid for implementation
The course is recommended for individuals who participate in cross-functional teams, as well as for anyone wishing to gain a better understanding of the CQI-14 Automotive Warranty Management Guideline and the Warranty Management Assessment.
Dates: December 6, 2016
Time: 8:00 a.m. - 5:00 p.m.
Location: AIAG Headquarters | Southfield, Michigan
Cost: AIAG Member Price: $325 | Non-Member Price: $425
