---
title: "Analytics, Data, and Service: Fuel For A Customer-First Connected World"
description: Join industry leaders at the 2024 Vehicle Service & Warranty Lifecycle Summit in Detroit for insights on optimizing warranty, recall, and aftersales services.
---

[Powering Performance | AIAG](https://blog.aiag.org)

# [Analytics, Data, and Service: Fuel For A Customer-First Connected World](https://blog.aiag.org/analytics-data-and-service-fuel-for-a-customer-first-connected-world)

 Written by [AIAG](https://blog.aiag.org/author/aiag) | Sep 20, 2024 8:52:32 PM

We are pleased to share the news that AIAG will be presenting at this year’s **Vehicle Service & Warranty Lifecycle Summit Series, October 22 – 24, 2024,** at the Westin Southfield in Detroit, MI, which has officially become the must-attend gathering for motor vehicle executives responsible for the design and execution of warranty, recall, aftersales, technical services, customer care and aftercare support services.

MAPconnected’s Summit unites the Warranty & Aftercare Services Value Chain bringing together leading OEMs, Component Manufacturers & Aftermarket Suppliers, and their Network of Retailers, Dealers and Aftercare Services & Technology Providers and is designed as an annual best practice exchange platform to optimize costs, enhance customer satisfaction and ensure continuous improvement.

[**Download the brochure to find the latest agenda and speaker line-up**](https://bit.ly/MAPconnectedBrochure)

**Key Speakers Who Will Be There:**

- James Kiriazes, Director Customer Quality Engineering - **BRIDGESTONE AMERICAS**
- Eric Gillanders, North America Recall Manager - **FORD MOTOR COMPANY**
- Lisa Campbell, National Warranty Manager - **GENERAL MOTORS**
- Daniel Pullo, Global Customer Care Performance & Strategy Director - **STELLANTIS**
- Bryan Tracy, - Manager, Supplier Warranty & Product Review Center - **NAVISTAR**
- Troy Kelsey, Sr. Manager, Warranty Financial Operations - **NISSAN GROUP OF NORTH AMERICA**
- Xin Liang, Warranty Manager – **KUBOTA**
- Scott Trantham, Global Supplier Quality Manager - **GENERAL MOTORS**
- Harald Wilhelm, VP Quality Products & Services – **AIAG**

**Testimonial:** “First time to conference and found all aspects very insightful and relevant to my work. Great place to connect and network with various people involved with warranty.” **SENSATA TECHNOLOGIES** **–** Quality Director & 4pp Team

**Featured Session Descriptions:**

**APQP 3rd Edition** and the standalone **Control Plan 1st Edition** **– Are You Ready?**  
Join Scott Trantham, Global Supplier Quality Manager - **GENERAL MOTORS** and Harald Wilhelm, VP Quality Products & Services - **AIAG** at the summitto explore the updates, benefits, and implementation strategies of these essential documents that have been designed to streamline and commonize processes for future supplier success!

**Leveraging AI to Optimize Critical Decisions in Service and Warranty**   
Bora Rajib, Vice President Field Services – **XALT ENERGY SYSTEMS** will explore how AI can revolutionize critical decision-making across the vehicle service and warranty lifecycle. This session will dive into the practical applications that automate and augment decision-making processes, resulting in improved efficiency, service delivery, and overall decision quality.

**“Lies, Damned Lies, And Statistics”**  
James Kiriazes, Director Customer Quality Engineering – **BRIDGESTONE AMERICAS** discusses things To Consider When Designing A Program To Interpret Field Signals… Especially From The Perspective Of A Supplier Vs OEM

**Agenda 2024:**

**Main Summit | October 22-23**

- Exploring New Services & Revenue Generation For Dealers & Aftermarket 
- Maximizing Profitability In Aftersales Parts & Repair 
- Setting Up Cross-Brand Services & Infrastructure 
- Navigating Warranty Risk And Driving Extended Warranty Business 
- EV Diagnostics Processes 
- Tech Training, Regulations & Safety 
- MVP Deliverables & OTA’s 

**Roundtable: Recall, Customer Campaigns & Legal | October 23 12-6:00pm**

- Resolving Cost Recovery Disputes 
- Categorizing Vehicle Recalls Based On Risk Factors 
- Customer Care: Recall Execution Best Practices 
- Dealer & Field Engagement 

**Roundtable: Technical Services & Diagnostics | October 23 12-6:00pm**

- How Diagnostics Impact The Full Claim Lifecycle 
- Guided Diagnostics: Pros And Cons 
- Cutting-Edge Diagnostic Equipment & Technologies
- Technical Publications, Creation And Utilization 
- Service Labor Times Development & Trends 
- OTA’s Impact Discussions 

**New! EV Service, Operations & Aftersales Summit | October 24**

- Exploring New Services & Revenue Generation For Dealers & Aftermarket 
- Maximizing Profitability In Aftersales Parts & Repair 
- Setting Up Cross-Brand Services & Infrastructure 
- Navigating Warranty Risk And Driving Extended Warranty Business 
- EV Diagnostics Processes 
- Tech Training, Regulations & Safety 
- MVP Deliverables & OTA’s 

[**Download the brochure to find the latest speaker line-up**](https://bit.ly/MAPconnectedBrochure)

**Testimonial:** ”Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events.” **Cummins** - Supplier Warranty Recovery Manager & 2pp Team

Join AIAG  and connect with over 200 peers, gaining priceless insights and practical strategies to fortify your warranty lifecycle roadmap.

**Register before October 4th and enjoy a $300 discount!** [**Register Now Using Code AIAG300**](https://www.mapconnected.com/summit/vehicle-service-and-warranty-summit-2024/#primary-reg-link-section)

**Event Contact**: Pam Walter, [pwalter@mapconnected.com](mailto:pwalter@mapconnected.com)

[View full post](https://blog.aiag.org/analytics-data-and-service-fuel-for-a-customer-first-connected-world)

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