The CQI-14 Automotive Warranty Management: A Guideline for Industry Best Practices 4th edition was created to promote warranty improvement collaboratively and continuously through best practices, standardization, recommended tools, and a root cause identification culture.
As No Trouble Found (NTFs) remains one of the more significant challenges in improving incident rate performance and completing root cause analysis, the CQI-14 NTF Decision Tree Analysis Tool was developed to help identify the most likely root cause(s) and assist in problem solving.
To provide an overview of this support tool – and how to use it to take deeper dives into at all potential root causes for NTF issues – the AIAG Warranty Work Group has created a short training video, now available on our Automotive Warranty page. Click here to learn more!
