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Take the Next Step in Automotive Warranty Management


Training on the new third edition of CQI-14 is now available.

The third edition of CQI-14 — renamed Automotive Warranty Management — was released in April and contains the Automotive Warranty Management Assessment.

Completing the full CQI-14 Automotive Warranty Management Assessment is a FCA ISO/TS 16949 Customer Specific Requirement.

Now, new training is available.

CQI-14 Automotive Warranty Assessment Training – Additional Dates Added
The CQI-14 Automotive Warranty Assessment Training provides a best-practice approach for managing warranty processes with the consumer in mind. The goal of the training is to develop skilled practitioners who are well versed in the assessment tool provided in the CQI-14 manual and are able to provide an organization with a warranty process that utilizes best practices.

This course includes a hands-on example of completing the warranty assessment, as well as how to benefit from the results. Attendees are asked to bring a laptop to class in order to complete an assessment.

The one-day workshop will:

  • Train you to use the assessment tool

  • Provide a warranty process that delivers best practices

  • Provide suggestions for optional reporting

  • Prepare you to be a valuable aid for implementation

The course is recommended for individuals who participate in cross-functional teams, as well as for anyone wishing to gain a better understanding of CQI-14 Automotive Warranty Management Guideline and the Warranty Management Assessment.

August 10, 2015
September 28, 2015
October 26, 2015
November 16, 2015

Time: 8:30 a.m. - 5:00 p.m.

Location: AIAG Headquarters | Southfield, Michigan 

Cost: AIAG Member Price: $325 | Non-Member Price: $425




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