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The Next Step in Automotive Warranty Management — Free Self-Assessment to Determine Needed Training


CQI-14 Automotive Warranty Management Assessment is a FCA ISO/TS 16949 Customer Specific Requirement. AIAG has a pre-assessment tool and related training to help members and the industry determine your company’s readiness.

The CQI-14 Automotive Warranty Management Pre-Assessment is free and available online at any time. This tool is a great way to conduct a preliminary gap analysis to determine the current state of your organization's warranty management process and the basis for initial action plans. Upon completion, you will receive a results letter via email.

One-Day CQI-14 Automotive Warranty Assessment Training — Space is Limited

The CQI-14 Automotive Warranty Assessment Training provides a best-practice approach for managing warranty processes with the consumer in mind. The goal of the training is to develop skilled practitioners who are well versed in the assessment tool provided in the CQI-14 manual and are able to provide an organization with a warranty process that uses best practices.

The seminar will be held August 16, 2016 and October 11, 2016 from 8:00 a.m. to 5:00 p.m. at the AIAG headquarters in Southfield, Michigan. The cost to members is $325 and the non-member rate is $425. Space is limited at each workshop, so participants are encouraged to register early.

This course includes a hands-on example of completing the warranty assessment, as well as how to benefit from the results. Attendees are asked to bring a laptop to class to complete an assessment.

This one-day workshop will:

  • Train you to use the assessment tool.
  • Provide a warranty process that delivers best practices.
  • Provide suggestions for optional reporting.
  • Prepare you to be a valuable aid for implementation.

The course is recommended for individuals who participate in cross-functional teams, as well as for anyone wishing to gain a better understanding of CQI-14 Automotive Warranty Management Guideline and the Warranty Management Assessment.

More information can be found at the AIAG website.