AIAG Presenting at MAPconnected's Vehicle Service & Warranty Lifecycle Summit

AIAG's Harald Wilhelm will be discussing the new APQP/CP with Scott Trantham from GM at MAPconnected's upcoming Service & Warranty Lifecycle Summit — don't miss this opportunity to hear about key changes to the new editions and their importance for your organization!

We are pleased to share the news that AIAG will be presenting at this year’s Vehicle Service & Warranty Lifecycle Summit Series, October 22 – 24, 2024, at the Westin Southfield in Detroit, MI, which has officially become the must-attend gathering for motor vehicle executives responsible for the design and execution of warranty, recall, aftersales, technical services, customer care and aftercare support services.

New APQP & Control Plan – Are You Ready?

As many of you know, Ford, GM, and Stellantis, through work at AIAG, have released the APQP 3rd Edition and standalone Control Plan 1st Edition!

• APQP 3rd Edition: Enhanced for agile project management, it explains the “why” behind the “what” and “when” to ensure successful new product launches.
• Control Plan 1st Edition: A dedicated manual providing in-depth guidance and examples for robust control plan execution.

Join Scott Trantham, Global Supplier Quality Manager - GENERAL MOTORS and Harald Wilhelm, VP Quality Products & Services - AIAG at the summit to explore the updates, benefits, and implementation strategies of these essential documents that have been designed to streamline and commonize processes for future supplier success!

Additional Key Speakers Who Will Be There:

• James Kiriazes, Director Customer Quality Engineering - BRIDGESTONE AMERICAS
• Eric Gillanders, North America Recall Manager - FORD MOTOR COMPANY
• Lisa Campbell, National Warranty Manager - GENERAL MOTORS
• Daniel Pullo, Global Customer Care Performance & Strategy Director - STELLANTIS
• Bryan Tracy, - Manager, Supplier Warranty & Product Review Center - NAVISTAR
• Troy Kelsey, Sr. Manager, Warranty Financial Operations - NISSAN GROUP OF NORTH AMERICA

Download the brochure to find the latest speaker line-up

Analytics, Data, and Service: Fuel For A Customer-First Connected World

Key Summit Pillars:

• Quality & Supplier Management 
• Connected Customer Care & Recall 
• Dealer Technical Services & Field Ops 
• Warranty Admin: Legal / Regulatory Compliance
• Telematics & Analytics Data Sharing/ Utilization 
• EV Servicing & Products 
• Financial Products & Extended Services

Testimonial: ”Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events.” Cummins - Supplier Warranty Recovery Manager & 2pp Team

Why the Vehicle Service & Warranty Lifecycle Summit Series is a must-attend:

• Over 200 Aftercare, Service & Warranty Chain Leaders Under One Roof: No other summit attracts your direct peers who share similar roles and experiences.
• Top Tier Collaboration Across the Warranty Chain: The summit boasts 2 days of best-in-class case studies, including collaborative workshops, roundtable discussions, executive panels, and keynote presentations from your stakeholders and warranty chain thought leaders.
• Cutting-Edge Content: Our agenda is industry-driven and dives into current challenges, strategies, research, and best practices to strengthen your warranty lifecycle roadmap. 

Testimonial: “First time to conference and found all aspects very insightful and relevant to my work. Great place to connect and network with various people involved with warranty.” Sensata Technologies – Quality Director & 4pp Team

Take advantage of AIAG’s special discounted rate of $795 (versus $1495 before 9/13) and benefit from true peer benchmarking and networking opportunities to exchange easily implementable ideas guaranteed to optimize costs, enhance customer satisfaction and ensure continuous Warranty Lifecycle Roadmap improvement.

Register before Friday 9/13: www.mapconnected.com | Discount code: AIAG24

Event Contact: Pam Walter, pwalter@mapconnected.com