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AIAG Warranty Management Classes Available

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Hoping to gain a better understanding of warranty management, but not sure where to start? Check out the following descriptions for two of AIAG’s courses that can help you gain critical insights and skills in warranty management!  

Automotive Warranty Management – An Introduction: This introductory course is designed to give attendees a basic understanding of warranty, warranty related terminology, and how “warranty” applies to the automotive industry and supply chain. This course is recommended for individuals who are new to warranty management, as well as those looking to gain a better understanding of warranty management and how the systems interact between suppliers, customers, and dealers.

Attendees will gain insight on the Customer’s warranty data output metrics (claims and cost), the basic warranty data tracking methods, warranty claim rate reduction, simple database analysis – including what to do with the data – and some of the basic activities an organization should perform to understand warranty performance.

This one-day workshop covers the following:

  • Warranty Concepts and Definitions
  • The Warranty Claim Process
  • Customer Interaction
  • Basic Data Analysis
  • Warranty Reduction Tools

Want to register for this course?  This course is currently offered on the following dates, from 8:00 a.m. - 5:00 p.m., at AIAG headquarters in Southfield, Michigan. AIAG member pricing for the course is $325, and non-member pricing is $425.

Dates Offered:

  • February 19, 2018
  • June 4, 2018
  • August 27, 2018
  • November 5, 2018

For more information and to reserve your seat, follow this link. 


Automotive Warranty Assessment Training: The CQI-14 Automotive Warranty Assessment course provides a best-practice approach for managing warranty processes with the consumer in mind. This course is recommended for individuals who participate in cross-functional teams, as well as for anyone wishing to gain a better understanding of CQI-14 Automotive Warranty Management Guideline and the Warranty Management Assessment.

This one-day workshop includes a hands-on example of completing the warranty assessment, as well as a discussion on how to benefit from the results. Attendees will be trained on using the assessment tool, and prepared to be a valuable aid for implementation. The course will also provide a warranty process that delivers best practices, and provide suggestions for optional reporting.

Want to register for this course?  This course is currently offered on the following dates, from 8:00 a.m. - 5:00 p.m., at AIAG headquarters in Southfield, Michigan. AIAG member pricing for the course is $325, and non-member pricing is $425.

Dates Offered:

  • February 20, 2018
  • June 5, 2018
  • August 28, 2018
  • November 6, 2018

For more information and to reserve your seat, follow this link.