We are pleased to share the news that AIAG will be presenting at this year’s Vehicle Service & Warranty Lifecycle Summit Series, October 22 – 24, 2024, at the Westin Southfield in Detroit, MI, which has officially become the must-attend gathering for motor vehicle executives responsible for the design and execution of warranty, recall, aftersales, technical services, customer care and aftercare support services.
MAPconnected’s Summit unites the Warranty & Aftercare Services Value Chain bringing together leading OEMs, Component Manufacturers & Aftermarket Suppliers, and their Network of Retailers, Dealers and Aftercare Services & Technology Providers and is designed as an annual best practice exchange platform to optimize costs, enhance customer satisfaction and ensure continuous improvement.
Download the brochure to find the latest agenda and speaker line-up
Key Speakers Who Will Be There:
- James Kiriazes, Director Customer Quality Engineering - BRIDGESTONE AMERICAS
- Eric Gillanders, North America Recall Manager - FORD MOTOR COMPANY
- Lisa Campbell, National Warranty Manager - GENERAL MOTORS
- Daniel Pullo, Global Customer Care Performance & Strategy Director - STELLANTIS
- Bryan Tracy, - Manager, Supplier Warranty & Product Review Center - NAVISTAR
- Troy Kelsey, Sr. Manager, Warranty Financial Operations - NISSAN GROUP OF NORTH AMERICA
- Xin Liang, Warranty Manager – KUBOTA
- Scott Trantham, Global Supplier Quality Manager - GENERAL MOTORS
- Harald Wilhelm, VP Quality Products & Services – AIAG
Testimonial: “First time to conference and found all aspects very insightful and relevant to my work. Great place to connect and network with various people involved with warranty.” SENSATA TECHNOLOGIES – Quality Director & 4pp Team
Featured Session Descriptions:
APQP 3rd Edition and the standalone Control Plan 1st Edition – Are You Ready?
Join Scott Trantham, Global Supplier Quality Manager - GENERAL MOTORS and Harald Wilhelm, VP Quality Products & Services - AIAG at the summit to explore the updates, benefits, and implementation strategies of these essential documents that have been designed to streamline and commonize processes for future supplier success!
Leveraging AI to Optimize Critical Decisions in Service and Warranty
Bora Rajib, Vice President Field Services – XALT ENERGY SYSTEMS will explore how AI can revolutionize critical decision-making across the vehicle service and warranty lifecycle. This session will dive into the practical applications that automate and augment decision-making processes, resulting in improved efficiency, service delivery, and overall decision quality.
“Lies, Damned Lies, And Statistics”
James Kiriazes, Director Customer Quality Engineering – BRIDGESTONE AMERICAS discusses things To Consider When Designing A Program To Interpret Field Signals… Especially From The Perspective Of A Supplier Vs OEM
Agenda 2024:
Main Summit | October 22-23
- Exploring New Services & Revenue Generation For Dealers & Aftermarket
- Maximizing Profitability In Aftersales Parts & Repair
- Setting Up Cross-Brand Services & Infrastructure
- Navigating Warranty Risk And Driving Extended Warranty Business
- EV Diagnostics Processes
- Tech Training, Regulations & Safety
- MVP Deliverables & OTA’s
Roundtable: Recall, Customer Campaigns & Legal | October 23 12-6:00pm
- Resolving Cost Recovery Disputes
- Categorizing Vehicle Recalls Based On Risk Factors
- Customer Care: Recall Execution Best Practices
- Dealer & Field Engagement
Roundtable: Technical Services & Diagnostics | October 23 12-6:00pm
- How Diagnostics Impact The Full Claim Lifecycle
- Guided Diagnostics: Pros And Cons
- Cutting-Edge Diagnostic Equipment & Technologies
- Technical Publications, Creation And Utilization
- Service Labor Times Development & Trends
- OTA’s Impact Discussions
New! EV Service, Operations & Aftersales Summit | October 24
- Exploring New Services & Revenue Generation For Dealers & Aftermarket
- Maximizing Profitability In Aftersales Parts & Repair
- Setting Up Cross-Brand Services & Infrastructure
- Navigating Warranty Risk And Driving Extended Warranty Business
- EV Diagnostics Processes
- Tech Training, Regulations & Safety
- MVP Deliverables & OTA’s
Download the brochure to find the latest speaker line-up
Testimonial: ”Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events.” Cummins - Supplier Warranty Recovery Manager & 2pp Team
Join AIAG and connect with over 200 peers, gaining priceless insights and practical strategies to fortify your warranty lifecycle roadmap.
Register before October 4th and enjoy a $300 discount! Register Now Using Code AIAG300
Event Contact: Pam Walter, pwalter@mapconnected.com
