Hoping to gain a better understanding of warranty management, but not sure where to start? Check out the following descriptions for two of our courses that help you gain critical insights and skills in warranty management!  

Automotive Warranty Management – An Introduction: This introductory course is designed to give attendees a basic understanding of warranty, warranty related terminology, and how “warranty” applies to the automotive industry and supply chain. This course is recommended for individuals who are new to warranty management, as well as those looking to gain a better understanding of warranty management and how the systems interact between suppliers, customers, and dealers.

During this one-day class, attendees will gain insight on the customer’s warranty data output metrics (claims and cost), the basic warranty data tracking methods, warranty claim rate reduction, simple database analysis – including what to do with the data – and some of the basic activities an organization should perform to understand warranty performance. Click here for more information and to reserve your seat now.

Automotive Warranty Assessment Training: The CQI-14 Automotive Warranty Assessment course provides a best-practice approach for managing warranty processes with the consumer in mind. This course is recommended for individuals who participate in cross-functional teams, as well as for anyone who wants to gain a better understanding of the new CQI-14 Automotive Warranty Management Guideline including the Warranty Management Assessment.

This one-day workshop includes a hands-on example of completing the warranty assessment, as well as a discussion on how to benefit from the results. Attendees will be trained on using the assessment tool, and prepared to be a valuable aid for implementation. This course will also provide a warranty process that delivers best practices, and provide suggestions for optional reporting. Click here to learn more, and secure your spot today!