--- title: "New Casting System Assessment CQI-27: Voice of the Customer" description: Now available is the CQI-27 Casting System Assessment and training — created from the customer’s perspective. image: https://blog.aiag.org/hubfs/BLOG/CMGuideblog1.jpg --- [![White AIAG Logo - Uniting Minds.Elevating Standards.](https://blog.aiag.org/hs-fs/hubfs/White%20AIAG%20Logo%20-%20Uniting%20Minds.Elevating%20Standards..png?width=254&height=76&name=White%20AIAG%20Logo%20-%20Uniting%20Minds.Elevating%20Standards..png)](http://www.aiag.org/) [< Back to Blog Listings](https://blog.aiag.org/) # New Casting System Assessment CQI-27: Voice of the Customer by [Thomas Boone](https://blog.aiag.org/author/thomas-boone) | Feb 15, 2016 ![CMGuideblog1.jpg](https://blog.aiag.org/hs-fs/hubfs/BLOG/CMGuideblog1.jpg?width=500&height=333&name=CMGuideblog1.jpg "CMGuideblog1.jpg") The *CQI-27 Special Process: Casting System Assessment* provides requirements for foundry suppliers of OEM automotive castings. It is not a detailed description of the entire foundry process. Rather, the focus is on common failure modes that cause OEM customers to receive non-conforming castings from foundries. It is written from an OEM and Tier One perspective. It is the voice of the customer and includes specific activities that the foundry industry needs to improve upon.  For an OEM, discussions with the foundries about expectations for full [CQI-27](https://www.aiag.org/store/publications/details?ProductCode=CQI-27) assessment compliance will concentrate resources on the specific subjects that are often the root cause for castings that fail to meet product engineering requirements.  For a foundry, full compliance with [CQI-27](https://www.aiag.org/store/publications/details?ProductCode=CQI-27) is similar to reducing the RPNs on a PFMEA — the lower the RPN values, the less likely that customers will receive bad parts. Some of the requirements are defect prevention, and some are reduction of variation. All benefit quality metrics.  No two foundries are the same. Multiple foundries may be sourced for a single, high-volume part number. Each of the foundries may have vastly different processes. Yet, each can produce acceptable parts. As OEMs, we understand this. In[CQI-27](https://www.aiag.org/store/publications/details?ProductCode=CQI-27), we intentionally give flexibility in the requirements for deciding what makes sense for each foundry. However, this flexibility is at the discretion of the customer, not the foundry. Each requirement has technical logic to support it. There are strong reasons why we want the foundries to comply. In an effort to be concise, [CQI-27](https://www.aiag.org/store/publications/details?ProductCode=CQI-27) does not always elaborate about the reasoning because it would make the document too lengthy. Trained auditors are expected to explain why the customers expect full compliance for each item. This is [CQI-27](https://www.aiag.org/store/publications/details?ProductCode=CQI-27)’s first edition. It is a collective effort by OEM and Tier One customers to create common process requirements for foundries, requirements which our shared experiences tell us will benefit the foundry industry for their OEM automotive customers.  *Thomas Boone is casting technical specialist for General Motors International Operations.* *[To order the new CQI-27](https://www.aiag.org/store/publications/details?ProductCode=CQI-27), visit* [www.aiag.org](https://www.aiag.org) *or contact AIAG customer service for help at (248) 358-3003.* [![BLOG EN ESPAÑOL](https://no-cache.hubspot.com/cta/default/385656/bc7b1564-c5cf-4ea9-82f8-50aaefb16345.png)](https://cta-redirect.hubspot.com/cta/redirect/385656/bc7b1564-c5cf-4ea9-82f8-50aaefb16345) --- ### Search Blog By Category - [Corporate Responsibility (284)](https://blog.aiag.org/topic/corporate-responsibility) - [CTPAT/AEO (2)](https://blog.aiag.org/topic/ctpat-aeo) - [CTS (7)](https://blog.aiag.org/topic/cts) - [Customs & Trade (18)](https://blog.aiag.org/topic/customs-trade) - [Cybersecurity (12)](https://blog.aiag.org/topic/cybersecurity) - [Environmental Sustainability (7)](https://blog.aiag.org/topic/environmental-sustainability) - [ESG (9)](https://blog.aiag.org/topic/esg) - [Events (163)](https://blog.aiag.org/topic/events) - [Finished Vehicle Logistics (3)](https://blog.aiag.org/topic/finished-vehicle-logistics) - [Forced Labor/Human Rights (19)](https://blog.aiag.org/topic/forced-labor-human-rights) - [Future Automotive Experts (FAE) (18)](https://blog.aiag.org/topic/future-automotive-experts-fae) - [German Due Diligence Act (1)](https://blog.aiag.org/topic/german-due-diligence-act) - [IATF 16949 (4)](https://blog.aiag.org/topic/iatf-16949) - [Membership & Volunteering (14)](https://blog.aiag.org/topic/membership-volunteering) - [MMOG/LE (2)](https://blog.aiag.org/topic/mmog-le) - [News (286)](https://blog.aiag.org/topic/news) - [Quality (395)](https://blog.aiag.org/topic/quality) - [Quality Core Tools (31)](https://blog.aiag.org/topic/quality-core-tools) - [Special Process Assessments (CQI's) (10)](https://blog.aiag.org/topic/special-process-assessments-cqis) - [Supply Chain Management (420)](https://blog.aiag.org/topic/supply-chain-management) - [SupplySafe (5)](https://blog.aiag.org/topic/supplysafe) - [Training (125)](https://blog.aiag.org/topic/training) - [USMCA (2)](https://blog.aiag.org/topic/usmca) - [Warranty Management (4)](https://blog.aiag.org/topic/warranty-management) - [All Posts](https://blog.aiag.org/) --- [![JOIN AIAG TODAY!](https://no-cache.hubspot.com/cta/default/385656/f126a078-c813-4dfb-8e94-733bccc2ce6e.png)](https://cta-redirect.hubspot.com/cta/redirect/385656/f126a078-c813-4dfb-8e94-733bccc2ce6e) ### Subscribe to Email Updates ![](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/1066259640/?value=0&guid=ON&script=0) ![Quantcast](//pixel.quantserve.com/pixel/p-F7QHy7b3cbvyb\.gif?labels=_fp.event.Default;) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Thomas Boone", "url" : "https://blog.aiag.org/author/thomas-boone" }, "dateModified" : "2018-11-19T15:31:21.328Z", "datePublished" : "2016-02-15T21:14:38.000Z", "headline" : "New Casting System Assessment CQI-27: Voice of the Customer", "image" : [ "https://blog.aiag.org/hubfs/BLOG/CMGuideblog1.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.aiag.org/new-casting-system-assessment-cqi-27-voice-of-the-customer", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.aiag.org/hubfs/aiag_logo-2.png" }, "name" : "AIAG" } } ```