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Sep. 22: Effective Problem Solving for Practitioners


According to an AIAG Study released in June 2015, over two-thirds of automotive industry respondents feel their companies are — at best — only moderately capable at problem solving. Here’s your chance to improve this startling statistic.

You can view the full study here

Quality of product is of paramount importance to customer satisfaction and market competitiveness, and effective problem solving directly impacts product quality and company profitability.

Companies use their problem-solving processes and methods to address immediate internal and customer-related quality deficiencies. While some organizations have developed problem-solving processes that are robust and effective, others continue to struggle with repeat issues and increasing customer dissatisfaction.

The AIAG CQI-20 Effective Problem Solving Practitioner Guide provides a recommended problem solving process that can be used a benchmark to compare existing problem solving processes and identify current gaps that should be addressed. The Effective Problem Solving processes examined in the Guide can be used to solve all types of problems, including those affecting production parts, transactional business process, and the design of new or revised parts and processes.

This one-day workshop, based on the AIAG CQI-20: Effective Problem Solving Practitioner Guide, is an overview course that provides guidance in solving more complex problems where the use of a cross-functional team is needed. The course will give you the tools necessary to strengthen your current problem-solving culture, process, skills, and supportive tools. The training highlights the best practices in Effective Problem Solving, which can simultaneously reduce waste, improve profitability, and enhance customer satisfaction.

Coursework covers:

  • The types of root causes and methods to determine each of them effectively 
  • Which tools/methods best apply to each step of a disciplined problem-solving process
  • The "what" and "how" of containment and its proper role in problem solving
  • How to locate and disposition suspect material
  • How to use the FMEA failure modes in problem solving
  • When and how to engage the supplier
  • How to generate and select the best solution from possible alternatives
  • How to implement preventive actions

Who should attend:

  • Anyone involved in a problem-solving team
  • Quality process engineering
  • Product design engineers
  • Manufacturing engineers
  • Supplier quality engineers

Date: Tuesday, September 22, 2015

Time: 8:00 am – 5:00 pm

Where: AIAG Headquarters | Southfield, Mich.


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