In January, AIAG released the 2nd edition of CQI-8, the industry's guideline for Layered Process Audits (LPAs). This new version updates the first edition, released over eight years ago, and clarifies how LPAs support a company's business objective.
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It was 1973. He was a Cuse college student driving a 1964 Buick convertible. And gas prices had quadrupled - to 30 cents a gallon. J. Scot Sharland, executive director of AIAG, recalls the OPEC oil embargo - and hearkens on Will Rogers - in our latest Why We Do What We Do feature.
Let's face it - pleasing your customers in the auto industry can be difficult. Regulations, quality standards, and fees stack up, making it hard to focus on your business - and easy to write off the importance of cultivating business relationships. Despite the fact that commerce is becoming more automated and less personal, trust is still a major factor in the success of your business. Your customers need to know they can rely on you - and you need to know how best to prove you deserve that confidence. Here's how:
